Returns, exchanges & refunds
Last updated: 17 August 2026. This policy applies when Rimuru makes online checkout available. It does not limit rights that cannot be excluded under applicable Thai law.
Seven-day claim window
Contact Rimuru within 7 calendar days of delivery to make a return, damage, wrong-item or size-exchange claim. This notification period helps us investigate promptly and does not limit rights that cannot be excluded under applicable Thai law.
For hygiene and customer safety, an intimate item is not eligible for a size exchange if it has been worn, tried directly against the body, washed, altered, marked, carries an odour, has removed tags, or has opened or compromised hygiene packaging or a hygiene seal. Please try on eligible items over clean underwear.
One approved size exchange
Rimuru may approve one size exchange for an unused, hygienically eligible item, subject to stock availability. The customer pays THB 60 for return shipping and the normal THB 29 replacement dispatch charge. A size exchange is not a refund or a general change-of-mind return.
Wrong, damaged or defective items
If an item is wrong, damaged on delivery or appears to have a manufacturing defect, contact us within the seven-day claim window. Include the order number, item and variant details, a description of the issue, and clear photographs or video where helpful. Do not send an item back before we provide return instructions.
The seven-day notification request helps us investigate quickly. It does not reduce any mandatory legal right. Opening a shipping parcel solely to inspect an item does not by itself remove a lawful claim for a wrong, damaged or defective item.
After verification, Rimuru will arrange an appropriate remedy at our cost. We will normally replace the same item where it is available and appropriate. If a like-for-like replacement is unavailable or a refund is the required remedy, we will refund the approved amount to the original payment method, unless applicable law requires another method.
Return process and refund timing
Contact support@rimuru.co.th, +66 95 561 4462 or LINE @rimuru.brand before returning anything. We may ask for the item to be returned for inspection and will provide the authorised return method. Authorised returns are sent to 9/69 Sawaipracharaj Rd, Lat Sawai, Lam Luk Ka District, Pathum Thani 12150. Rimuru pays approved return-delivery costs for verified wrong, damaged or defective items.
Once an approved returned item has been received and assessed, Rimuru will issue the replacement or refund without undue delay. An approved refund can take up to 14 calendar days from receipt and assessment, including normal processing by the payment provider or bank.