Frequently asked questions
Shopping
Are the products shown available to buy?
Not yet. Online ordering opens soon. Until then you can browse the collection and ask us about any style.
Are returns or exchanges available?
Our Returns, exchanges & refunds policy explains the terms that apply when checkout opens, including seven days to report an issue and one size exchange for an unused item.
Where can I find shipping and delivery details?
Our Shipping & delivery policy lists the planned rates for Thailand: THB 29 for orders below THB 399, free delivery for orders of THB 399 or more, and free local collection by prior confirmation.
How can I ask about an order?
Email support@rimuru.co.th with your order reference and question.
Products
How do I choose a size?
Check the size options on the product page. For a bra, the Fit Guide shows how to measure and check the fit. If the style has no measurement chart, contact us with its name and your measurements before ordering.
Where can I check sizes and materials?
Look on the product page for that model. We check size, material and care information before publishing it. Ask us if a detail you need is missing.
How should I care for the garments?
Follow the care label on that garment. If the label is unclear, send us the model name or a photo of the label so we can help.
How are related products chosen?
We group products by collection and show related styles. Check each model's details and available size information before choosing.
Will product availability change?
Yes. Availability changes with stock levels. Adding an item to your bag does not reserve it.
Checkout and privacy
Will my bag be saved?
Your bag is saved in this browser. Prices and availability are checked again when you return and before payment. Adding an item does not reserve stock.
How do I sign in?
Choose Login or sign in at checkout. Use an email code, or sign in with Google, Facebook or LINE when available, then verify your email. Your bag and checkout details stay in place. You can also check out as a guest.
What can I do in my account?
View orders linked to your verified email, manage connected sign-in methods, and choose to save your name, phone number and one delivery address.
How do I disconnect or delete my customer data?
Open Account to disconnect a sign-in method or choose Delete account and saved details. You need a new email code to confirm deletion. We keep order records and their contact and delivery details. If you checked out as a guest, sign in and verify the email you used for the order to see eligible orders, or contact support.
Can I subscribe to updates?
When signup is available, subscribe at the bottom of the website or choose to receive offers at checkout or when creating your account. We send new arrivals, restocks and occasional offers. Unsubscribe using the link in any newsletter. Order and tracking emails continue separately.
Where can I find Rimuru's legal details?
See Legal Notice, Privacy and Terms.
How can I report an issue with this storefront?
Email support@rimuru.co.th with the page address and a short description. Please do not send payment, account, or other sensitive information.