Shipping & delivery
Last updated: 10 October 2026. This policy applies when Rimuru makes online checkout available. Until then, product pages and the preview bag do not create an online order or delivery contract.
Delivery area and charge
Rimuru delivers to eligible addresses in Thailand only. Delivery is THB 29 for an order below THB 399, and is free for an order of THB 399 or more. The threshold uses the order total after any promo-code or other discount, before delivery. We do not offer international delivery unless checkout expressly says otherwise.
Dispatch, delivery and tracking
Orders accepted before 16:00 Asia/Bangkok time are assessed on that operational day. Orders accepted later are assessed on the next operational day. Rimuru processes dispatches Monday to Sunday, excluding Thai public holidays when carriers do not operate.
After Rimuru accepts an order, we normally dispatch within 1–2 operational days. Delivery by the selected Thai carrier normally takes a further 2–5 operational days. These are estimates, not guaranteed arrival times. Carrier capacity, recipient availability, weather, public holidays and events outside our reasonable control can affect delivery.
We will provide tracking details when they are available. We do not dispatch an order until its payment and acceptance are confirmed.
Free local collection
Free local collection is available by prior confirmation at 9/69 Sawaipracharaj Rd, Lat Sawai, Lam Luk Ka District, Pathum Thani 12150, Monday to Sunday, 08:00–18:00 Asia/Bangkok time. These are the verified opening hours shown on our Google Business Profile. Please wait for a collection confirmation before travelling to the warehouse.
Address and receipt of goods
Please provide a complete, accurate delivery address and a reachable contact number. If an address is incomplete, cannot be served, or delivery or collection fails, we will use the order contact details to discuss the next reasonable step.
When receiving an order, check the parcel and item promptly. If it arrives damaged, incomplete or different from the order, keep the parcel and packaging where practical, take clear photographs, and contact support@rimuru.co.th, +66 95 561 4462 or LINE @rimuru.brand with the order number. Opening a shipping parcel to inspect an item does not by itself remove a lawful claim for a damaged, incorrect or defective item.
Changes to this policy
The delivery charge, delivery estimate and any material delivery restriction for an order are confirmed at checkout. Nothing in this policy limits rights that cannot be excluded under applicable Thai law.