We use your information to run the website, help you, and fulfil your orders. Advertising measurement is optional.
Who to contact
Rimuru Rungruang Co., Ltd. (บริษัท ริมุรุ รุ่งเรือง จำกัด), registration no. 0135562016485, is responsible for your information. Our registered address is 909/243 Life Bangkok Boulevard Rangsit, Prachathipat, Thanyaburi, Pathum Thani 12130, Thailand.
For privacy questions or requests, contact support@rimuru.co.th, +66 95 561 4462, or LINE @rimuru.brand.
Information we use
- Website use: basic browser, device, and page activity to run and protect the site.
- Support and orders: the contact details and messages you give us, plus order, delivery, and payment status information needed to help you and fulfil a purchase. We do not collect your full payment-card details.
- Connected accounts: if you connect Google, Facebook, or LINE, we use the account identifier and profile details to recognize you and let you sign in. We save checkout contact and delivery details for next time if you choose to save them. Staff may also record details you provide for an assisted order.
We use order information to fulfil your purchase and meet legal obligations. We use limited site data for security. Optional advertising and analytics use your consent.
When an email address is provided, we use Resend to send order confirmations and parcel tracking updates. These emails use the contact details and order information needed for that message. Buying from us does not automatically subscribe you to newsletters.
Customer chat
When available, the floating chat button opens our support chat provided by Chatwoot. Chat loads automatically on selected public pages and receives the page address and your language. It uses browser storage to remember your conversation. Messages, contact details and attachments are sent when you choose to submit them. Chat works independently of optional advertising consent. You can also contact us by email or phone. Contact us using the details above to request access to or deletion of your support conversation.
When AI support is enabled, we use OpenAI to help answer your questions and check proposed replies before they are sent. Relevant messages, attached images and product or support information may be processed and stored by OpenAI in the United States. You can ask to speak with a human at any time. Please avoid sending sensitive personal information in chat.
Optional newsletters
If you subscribe, we use your email address and language preference to send a welcome note, new arrivals, restocks, and occasional offers through Resend. We record when and where you subscribed and the wording you accepted. Newsletter consent is separate from checkout terms and optional advertising measurement. It is not required to buy or create an account.
You can unsubscribe through the link in a newsletter or by contacting us. Unsubscribing stops newsletters without affecting order, tracking, or account security emails. If you subscribe using the footer without an account, you do not need to create one to unsubscribe.
Optional analytics and advertising
Optional analytics and advertising are off until you select Accept. With your consent, Google, Meta, LINE, and OpenAI may receive information about your site activity, such as pages and products viewed, items added to your bag, or newsletter requests accepted by the website. Some also receive checkout and purchase activity. Advertising partners may also use browser and device information to connect visits and purchases with ads. Google, Meta, and OpenAI may use coded customer information to match this activity to ads. If you sign in and consent, Google Analytics may connect your visits across devices, and we may measure completed account registration.
You can browse without accepting. Your choice stays in this browser until you change it or clear browser storage. Use the controls below to change or withdraw consent. Withdrawal stops future optional measurement from this browser, but does not erase data already processed.
Sharing and retention
We use service providers for hosting, orders, payments, delivery, and, if you consent, advertising measurement. Some may process information outside Thailand. We use safeguards or another lawful basis for those transfers.
We keep information only as long as needed for these purposes or required by law. Google Analytics data is currently retained for 14 months. Order and payment records may need to be kept longer for legal or accounting reasons.
Your rights and deletion
You may ask to access, correct, delete, restrict, or transfer your information, object to its use, withdraw consent, or complain to Thailand’s Personal Data Protection Committee, subject to applicable law. Contact us using the details above.
In My account, you can manage connected accounts or choose Delete account and saved details after verifying your email. Deletion removes your customer login, saved details, and connected accounts, and requests removal from the newsletter list in Resend. If that removal is delayed, we retain only the information needed to complete it. Orders and their delivery and contact details remain for order fulfilment, customer service, and legal obligations. For a guest order or another privacy request, email us so we can verify your request.
Meta data deletion
To remove your Facebook connection, sign in to My account and choose Disconnect under Connected accounts, then verify your email. To remove your customer account and saved details, choose Delete account and saved details instead. Order records and their delivery and contact details remain as described above. Contact us if you cannot sign in.